Introduction
Link Lounge ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our link-in-bio platform service ("Service").
By using the Service, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please do not use our Service.
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide when using our Service:
- Account Information: Email address, username, first name, last name, and password (encrypted)
- Profile Information: Bio, avatar/profile picture, custom domain, social media links
- Content: Links, widgets, themes, customizations, and other content you create or upload
- Payment Information: Payment card details are processed by Stripe (our payment processor) and we only store the last 4 digits and expiration date for reference
- Communications: Messages you send us through contact forms, support requests, or email
1.2 Information We Collect Automatically
When you use our Service, we automatically collect certain information:
- Usage Data: Pages visited, features used, actions taken, time spent on pages
- Device Information: IP address, browser type, operating system, device type (mobile/desktop)
- Analytics Data: Page views, link clicks, visitor geolocation (country/city), referrer information, session duration
- Cookies and Similar Technologies: We use cookies to maintain your session and remember your preferences
1.3 Information from Third Parties
If you import links from other platforms (e.g., Linktree), we collect the public information you authorize us to access.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Create and manage your account
- Process payments and prevent fraud
- Send you service-related emails (account verification, password resets, account changes)
- Provide analytics and insights about your profile performance
- Respond to your comments, questions, and customer service requests
- Send you newsletters and marketing communications (with your consent)
- Detect, prevent, and address technical issues, security threats, and fraudulent activity
- Comply with legal obligations and enforce our Terms of Service
- Improve and personalize your experience
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Public Information
Your profile, links, and any content you choose to make public are visible to anyone who visits your Link Lounge page.
3.2 Service Providers
We share information with third-party service providers who perform services on our behalf:
- Vercel: Hosting and infrastructure
- Supabase: Database and authentication
- Stripe: Payment processing
- SendGrid: Email delivery
These providers are contractually obligated to use your information only to provide services to us and are prohibited from using it for their own purposes.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
3.4 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide you services:
- Account Data: Retained while your account is active
- Analytics Data (FREE): Retained for 30 days, then automatically deleted
- Analytics Data (PRO): Retained for the duration of your PRO subscription; data older than 30 days is deleted upon downgrade
- Deactivated Accounts: Retained for 90 days to allow reactivation, then may be permanently deleted
- Legal Obligations: We may retain certain information as required by law or for legitimate business purposes
5. Your Rights and Choices
You have the following rights regarding your personal information:
5.1 Access and Portability
You can access and download your data through your account settings.
5.2 Correction
You can update or correct your account information at any time through your account settings.
5.3 Deletion
You can deactivate your account at any time through your account settings. Upon deactivation, your profile and content will be hidden from public view. You can reactivate within 90 days; after that, your data may be permanently deleted.
5.4 Marketing Communications
You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by adjusting your account settings. Note that you cannot opt out of service-related emails (e.g., account verification, password resets).
5.5 Cookies
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.
6. Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure:
- Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL
- Password Security: Passwords are hashed using bcrypt before storage
- Infrastructure: We use industry-standard hosting providers (Vercel, Supabase) with robust security measures
- Access Controls: We limit access to personal information to employees and contractors who need it to provide services
- Rate Limiting: We implement rate limiting to prevent brute force attacks
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using the Service, you consent to the transfer of your information to the United States and other countries.
8. Children's Privacy
Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
Users between 13 and 18 must have parental or guardian consent to use the Service.
9. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You have the right to request information about the personal information we collect, use, and disclose
- Right to Delete: You have the right to request deletion of your personal information
- Right to Opt-Out: You have the right to opt-out of the sale of your personal information (we do not sell personal information)
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
To exercise these rights, please contact us using the information in the "Contact Us" section below.
10. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right of Access: You have the right to access your personal data
- Right to Rectification: You have the right to correct inaccurate personal data
- Right to Erasure: You have the right to request deletion of your personal data
- Right to Restrict Processing: You have the right to restrict how we process your data
- Right to Data Portability: You have the right to receive your data in a structured, commonly used format
- Right to Object: You have the right to object to processing of your personal data
- Right to Withdraw Consent: You have the right to withdraw consent at any time
To exercise these rights, please contact us using the information in the "Contact Us" section below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date at the top of this policy
- Sending you an email notification (for material changes)
Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: felipe.lv.90@gmail.com
- Phone: +1 (305) 906-2554
- Address: 8325 Park Blvd, Apt 5201, Miami, FL 33126, USA
We will respond to your request within 30 days.